Refund Policy

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Overview

This Refund Policy applies to all purchases made through our website anthonyspizza.top, by phone, or in person at any Anthony's Coal Fired Pizza location. It governs orders for dine-in meals, takeout, delivery, catering services, gift cards, and any other food or beverage products offered by us.

By placing an order with Anthony's Coal Fired Pizza, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy at any time, and the most current version will always be available on our website at anthonyspizza.top.

All refund practices described herein are consistent with applicable consumer protection regulations under the Federal Trade Commission (FTC) Act and applicable state laws governing food service and consumer transactions in the United States.

2. Eligibility for Refunds

We understand that issues can arise with your order. A refund may be issued under the following circumstances:

• Your order was incorrect (wrong items delivered or prepared).
• Your food arrived in an unsatisfactory condition (e.g., cold, improperly packaged, or spoiled).
• You experienced a significant delay in your order that was caused by our error or our delivery partner's error.
• You were charged an incorrect amount for your order.
• A duplicate charge was applied to your payment method.
• Your order was never received due to a fulfillment error on our part.
• A catering or large-scale order was cancelled within the eligible cancellation window (see Section 8).

Refunds are evaluated on a case-by-case basis. Anthony's Coal Fired Pizza reserves the right to deny a refund request that does not meet the eligibility criteria outlined in this policy or that appears to be fraudulent or abusive.

3. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the applicable timeframes listed below:

Requests submitted after these timeframes may not be eligible for a refund. We strongly encourage customers to inspect their orders upon receipt and contact us promptly if there is an issue.

4. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Food items that have been partially or fully consumed (except in cases of verified food quality issues).
• Orders where the customer provided an incorrect delivery address.
• Orders refused at time of delivery without a valid reason.
• Catering orders cancelled less than 72 hours before the event date.
• Promotional or discounted items (unless the item was incorrect or defective).
• Gift cards that have been partially or fully redeemed.
• Delivery fees charged by third-party delivery platforms (these are subject to the policies of the respective platform).
• Service charges or gratuity added to dine-in orders.
• Charges for customizations or special requests that were fulfilled as requested.
• Orders where the issue is a matter of personal taste preference rather than a quality or fulfillment error.

5. How to Request a Refund — Step-by-Step

Follow these steps to submit a refund request with Anthony's Coal Fired Pizza:

1. Step 1 — Contact Us Promptly: Reach out to our customer support team as soon as you identify the issue. You can contact us by:
   • Email: [email protected]
   • Website: anthonyspizza.top
2. Step 2 — Provide Your Order Details: Include the following information in your refund request:
   • Your full name and contact information.
   • Order number or confirmation number (if applicable).
   • Date and time of the order.
   • Location (in-store, takeout, delivery).
   • Description of the issue with your order.
3. Step 3 — Submit Supporting Evidence: Where possible, provide photos or documentation that supports your claim (e.g., photos of incorrect items, damaged packaging, or receipts showing duplicate charges). This helps us process your request more efficiently.
4. Step 4 — Review Process: Our customer service team will review your request within 2 business days. We may contact you for additional information if necessary.
5. Step 5 — Resolution: Once your request has been reviewed and approved, we will notify you of the outcome and the applicable refund method and timeline.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your refund depends on your original payment method:

Please note that while we initiate refunds promptly upon approval, the actual posting of funds to your account is at the discretion of your financial institution and may take additional time. Anthony's Coal Fired Pizza is not responsible for delays caused by your bank or card issuer.

7. Partial Refunds

In some situations, a partial refund may be more appropriate than a full refund. Partial refunds may be issued under the following conditions:

• Only a portion of your order was incorrect or unsatisfactory.
• A minor quality issue was present, but the order was still substantially fulfilled.
• A promotional discount or coupon was applied to the order, and the refund will reflect the actual amount paid for the affected item(s).
• A catering order is partially cancelled within the eligible window.
• Certain items in a combo or bundle order were affected, but others were satisfactory.

The amount of any partial refund will be determined by our customer service team based on the specific circumstances of each case. We will communicate the refund amount to you before processing.

8. Cancellation Policy

We understand that plans can change. Below is our cancellation policy for various order types:

8.1 Standard Orders (Takeout and Delivery)

Standard takeout and delivery orders may be cancelled for a full refund if the cancellation is made within 10 minutes of placing the order and before food preparation has begun. Once food preparation has started, cancellations may not be eligible for a full refund, and a partial refund may be offered at our discretion.

8.2 Scheduled/Pre-Orders

Orders scheduled in advance may be cancelled for a full refund if cancelled at least 4 hours before the scheduled pickup or delivery time. Cancellations made within 4 hours of the scheduled time will be evaluated on a case-by-case basis.

8.3 Catering Orders

Catering orders require advance planning and preparation. Our cancellation policy for catering is as follows:

• More than 72 hours before the event: Full refund of any deposit or prepayment.
• 24 to 72 hours before the event: 50% refund of the total order amount. The remaining 50% will be retained to cover preparation costs.
• Less than 24 hours before the event: No refund will be issued, as food preparation and staffing commitments will have been finalized.

8.4 Dine-In Reservations

Reservations for standard dining do not typically require a deposit. If you have a reservation and are unable to attend, please notify us as soon as possible so we can accommodate other guests. For large group reservations (6 or more guests), please provide at least 24 hours' notice for cancellations.

9. Exchange Policy

Due to the perishable nature of our food products, we are generally unable to offer direct exchanges. However, in cases where your order was incorrect or did not meet quality standards, we may offer the following alternatives:

• Order Replacement: We may prepare and deliver or provide a replacement order at no additional cost for verified fulfillment errors, subject to availability and our ability to fulfill within a reasonable time.
• Store Credit: In lieu of a monetary refund or replacement, we may offer store credit equivalent to the value of the affected item(s). Store credit can be used on future orders at Anthony's Coal Fired Pizza.
• Menu Substitution: If a specific menu item is unavailable, we may offer a comparable substitute of equal or greater value, subject to your approval.

Replacements are subject to availability and operational capacity at the time of the request. We will always work with you to find a satisfactory resolution.

10. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, we encourage you to escalate the matter through the following process:

1. Step 1 — Internal Escalation: Contact our customer service team at [email protected] and request to have your case reviewed by a senior member of our management team. Please include your original refund request details and the reason for your dissatisfaction.
2. Step 2 — Management Review: A member of our management team will review your case within 5 business days and provide a final determination. We are committed to fair and transparent resolution of all disputes.
3. Step 3 — Chargeback via Financial Institution: If you believe you have been charged incorrectly and we have been unable to resolve the matter to your satisfaction, you have the right to contact your bank or credit card issuer to initiate a chargeback under applicable consumer protection rules. We ask that you exhaust our internal resolution process first.
4. Step 4 — FTC Complaint: If you believe our business practices violate consumer protection laws, you may file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or your applicable state attorney general's office.

We are dedicated to resolving all disputes in good faith and in a timely manner. We value each and every customer and strive to ensure every interaction with Anthony's Coal Fired Pizza is a positive one.

11. Third-Party Delivery Platform Orders

If your order was placed through a third-party delivery platform such as DoorDash, Uber Eats, Grubhub, or Postmates, please be aware of the following:

• Refund and cancellation policies for orders placed through third-party platforms are governed by that platform's own policies.
• You may need to contact the delivery platform's customer support directly to initiate a refund for platform-facilitated orders.
• Anthony's Coal Fired Pizza has limited ability to issue refunds for orders processed and charged by third-party platforms.
• For quality issues with food, you may contact us directly, and we will work with the platform on your behalf where possible.

12. Food Allergy and Safety Disclaimer

13. Changes to This Policy

Anthony's Coal Fired Pizza reserves the right to modify, update, or revise this Refund Policy at any time. Changes will become effective immediately upon posting to our website at anthonyspizza.top. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. We encourage customers to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

14. Contact Information

For all refund requests, cancellations, or questions regarding this policy, please contact us using the information below. Our customer service team is available to assist you:

This Refund Policy was last reviewed and updated on April 15, 2026. This policy is intended to comply with applicable consumer protection laws of the United States, including but not limited to the Federal Trade Commission Act and applicable state consumer protection statutes.